A Social Good Collides with Bad Design

Healthcare.gov is "a failure of epic proportions, a digital Hindenburg, a disaster of technology mired by gridlocked bureaucratic inefficiency."

Clark Valberg, 2014

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Screenshot of the NAVA redesign stylesheet
Nava Design System Page

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Screenshot of navigation pages for Healthcare.gov
Healthcare.gov Navigation Tiles and Mega Menu

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Image showing a graph of similar elements.
Similarity Matrix
Image showing a tree-structure graph of site elements.
Dendrogram

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Photo showing prototype ideas for a mobile version of the sie.
Paper Prototype for Mobile Version of the Site

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Photo showing a Figma prototype ideas for a mobile version of the site.
Figma Prototype for Mobile Version of the Site

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Screenshot of Remote User Test of Prototype.
Screenshot of Remote User Test of Prototype

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Screenshot of Path Trace Diagram from Remote Test of Prototype.
Path Trace Diagram from Remote Test of Prototype

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High-fidelity Mockup of Redesigned Mobile Pages.
High-fidelity Mockup of Redesigned Mobile Pages
High-fidelity Mockup of Redesigned Desktop Home Page.
High-fidelity Mockup of Redesigned Desktop Home Page

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